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Coverage Education·March 10, 2025

5 Questions to Ask Before Switching Insurance Companies

By Krystel Huerta · Reviewed by Krystel Huerta, licensed Texas insurance agent, TX License #1922044

Switching insurance is simpler than most people think — and riskier than most people expect, if they don't ask the right questions first.

Here are the five things I'd want to know before anyone switches carriers.

1. Will there be a coverage gap?

The most important question. Make sure your new policy's start date overlaps with your old policy's cancellation date. Even a single day without coverage can be a serious problem — especially if you're required to have active coverage by a mortgage lender.

I coordinate this transition for clients specifically to make sure it happens cleanly.

2. Are you comparing the same coverage, or just the same price?

The cheapest new quote is often cheaper because it covers less. Same deductible? Same liability limits? Same coverage types? Same replacement cost vs. actual cash value? A quote comparison that doesn't account for all of these can be misleading.

When I run a comparison, I make sure we're looking at equivalent coverage — not just equivalent price tags.

3. Are you in the middle of a claim?

If you have an open claim with your current carrier, switching mid-claim can complicate things significantly. Finish the claim process first, then switch if you want to. Don't create a dispute over which carrier owes what.

4. Will you lose a loyalty discount — and is that offset by what you're gaining?

Some carriers offer meaningful loyalty discounts to long-term customers. If you've been with a carrier for years, factor that in when comparing quotes. The new quote might look better on paper but be roughly the same — or worse — once the loyalty discount goes away at renewal.

5. Is the new carrier financially stable?

Not all insurance companies are equally reliable when it comes to paying claims. Check the carrier's financial strength rating. You're buying a promise to pay when something goes wrong — the company should be financially capable of keeping that promise.

If you're thinking about switching and want a second opinion, call me. I'll be honest with you about whether it makes sense — even if the answer is that you should stay where you are.

Have questions about your coverage?

Call or text — I'll give you a straight answer, no sales pitch required.